Limited to 10 hotels · 首批诊断体验

Founding Diagnosis Pilot

For independent luxury, boutique resort and newly opened / repositioning hotels: one professional mystery stay to reveal service and product gaps. First 10 hotels get 40% off, report within 7 working days, fee creditable toward a later assessment.

What you get

1-night anonymous mystery stay covering all key guest touchpoints
Item-by-item scoring against the IH Union drill standard, with photo evidence
Diagnosis report: estimated drill level, gap list, prioritized fixes
1-hour online debrief with management
Optional: quote for training & SOP improvement

Pilot pricing (RMB, ≤80 rooms, excl. tax)

Target	List	Pilot
1–2 Drill	~~8,000~~	4,800
3 Drill	~~12,000~~	7,200
4 Drill	~~18,000~~	10,800
5 Drill	~~25,000~~	15,000

81–200 rooms ×1.3; larger on request. Travel at cost. 50% upfront, balance on report delivery.

Timeline

Scope call, sign, 50% deposit
Agree a mystery-stay window (front line not informed)
Report within 7 working days after the stay
Debrief; 50% of fee creditable toward later assessment

Disclaimer: IH Union drill levels (1–5, 7, 9) are a private brand standard and consulting service, unrelated to China's national star rating (GB/T 14308) or any government body. Fees pay for diagnosis, training and consulting — you buy the process, not the level; payment guarantees no outcome.

Reserve a slot: hello@ihunion.com